FAQ's

Below are some of the most frequently asked questions from our customers.
We’re always looking for ways to improve your shopping experience, and your feedback plays a vital role in that process. If you don’t find the answer you’re looking for, please don’t hesitate to contact us at support@praxza.com — we’re here to help.

Q: Is Cash on Delivery (COD) an option?
A: Yes, it is available.

Q: When can I expect my order to arrive?
A: Orders typically arrive within 2 to 6 business days. Delivery times may vary depending on the product and your location.

Q: Is shipping really free?
A: Yes, we offer free shipping across India.

Q: Can I return or get a refund if there's an issue with my product?
A: Yes, we have a straightforward 5-day return and refund policy. You can find more details in our policy section.

Q: How long will it take to receive my tracking number?
A: Tracking numbers are usually provided within 1-2 business days.

Q: Will I receive a confirmation number after placing my order?
A: Yes, you will receive a confirmation email after placing your order. (If you do not receive it within 12 hours, please contact us.)

Q: Who should I contact if I have a problem with my order?
A: You can send all inquiries to support@praxza.com

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, UPI, net banking, etc. Cash on delivery is also available for most locations.

Q: Is the checkout process secure on this site?
A: Yes, you can be assured that all transactions on our site are safe and secure.

Q: How can I cancel my order?
A: If you wish to cancel your order, please email your order number to support@praxza.com (Please contact us within 12 hours if you need to cancel.)