Refund policy
At Praxza, we want you to feel confident every time you shop with us. We carefully check our jewellery before dispatch, but we understand that sometimes an item may arrive damaged, defective, incorrect, or different from what you ordered.
This policy explains when returns, exchanges, refunds, and cancellations are available.
💎 Return & Exchange Window
We accept eligible return or exchange requests within 5 days of delivery.
To be eligible, the jewellery must:
- Be unused and unworn.
- Be in its original packaging.
- Be returned in its original condition.
- Include all applicable tags, accessories, or packaging received with the order.
For hygiene and product-quality reasons, we generally cannot accept returns of jewellery that has been worn, used, altered, damaged after delivery, or returned without its original packaging, except where the product itself is defective or otherwise covered by applicable consumer law.
✅ When Can I Request a Return or Refund?
You may contact us if your order:
- Arrives damaged or defective.
- Contains the wrong product.
- Is materially different from the product advertised or ordered.
- Is missing an item from your order.
- Is delivered later than the delivery schedule stated by Praxza, where applicable and subject to circumstances beyond our control.
If a product has a defect or issue that is covered by applicable consumer law, Praxza will provide an appropriate remedy, which may include a replacement, exchange, repair where applicable, or refund.
Our return policy does not limit any rights you may have under applicable Indian consumer-protection laws.
📩 How to Request a Return
To request a return or report an issue, please email us at:
Please include:
- Your order number.
- Your name and contact details.
- A brief description of the issue.
- Clear photographs of the product and packaging.
- For damaged, defective, or incorrect orders, a clear unboxing video is strongly recommended as it helps us verify the condition of the parcel when received.
Please contact us within 5 days of delivery.
Our team will review your request and, if approved, provide you with return instructions.
Please do not send an item back without receiving return instructions from Praxza first.
💰 Refunds
Once an eligible returned product is received and inspected, we will confirm whether the return qualifies for a refund.
If approved, the refund will generally be processed within 3–5 business days after the return has been verified.
Refunds will normally be issued to the original payment method, subject to the payment provider's processing timelines.
For accepted refund requests, we will process the applicable payment within the timeframe required by applicable law. Government e-commerce guidance states that accepted refund requests should be completed within a maximum of 14 days.
🚚 Return Shipping Costs
If the return is due to a damaged, defective, incorrect, or materially misrepresented product, Praxza will provide appropriate instructions regarding the return and applicable shipping costs.
For any other return or exchange that Praxza voluntarily accepts, the applicable return shipping costs will be communicated to the customer before the return is processed.
We aim to make all return and refund conditions, including applicable return-shipping costs, clear and accessible to customers.
❌ Change of Mind & Buyer’s Remorse
We generally do not accept returns simply because:
- You changed your mind after placing the order.
- You no longer want the product.
- You don't like the product after receiving it.
- You selected the wrong product, size, colour, or variation by mistake.
We therefore encourage customers to carefully check the product description, measurements, size information, colour, and other product details before placing an order.
This does not affect any return, refund, or other rights that apply under Indian consumer-protection law.
💍 Jewellery Hygiene & Condition
For hygiene and quality reasons, jewellery that has been worn or used generally cannot be accepted for a change-of-mind return.
If you believe the jewellery was defective or damaged when delivered, please contact us as soon as possible so that we can investigate and provide an appropriate resolution.
🔄 Exchanges
If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us at support@praxza.com.
Depending on product availability, Praxza may offer a replacement or exchange.
If the requested replacement is unavailable, we may offer another appropriate resolution, including a refund where applicable.
🚫 Order Cancellation
If you wish to cancel your order, please contact us at:
as soon as possible.
- If your order has not yet been shipped, we will make reasonable efforts to cancel it.
- If the cancellation is successfully processed before shipment, any applicable refund will be initiated to the original payment method.
- If the order has already been dispatched, we may not be able to cancel the shipment. In such cases, please contact us after delivery regarding any return rights that may apply.
📦 Damaged Package on Delivery
If your package appears visibly damaged when delivered, we recommend taking photographs or video of the package before opening it and recording the unboxing process.
If the jewellery inside is damaged, please contact us at support@praxza.com within 5 days of delivery with your order number and supporting photos/video.
⚠️ Important
Praxza reserves the right to inspect returned products before approving a return, replacement, exchange, or refund.
We may decline a voluntary return where the product does not meet the conditions described in this policy. However, nothing in this policy is intended to exclude or restrict rights or remedies that cannot legally be excluded under applicable Indian law.
📧 Contact Us
For any questions regarding returns, refunds, exchanges, or cancellations:
Praxza
Email: support@praxza.com
Instagram: @praxzaofficial
We appreciate your trust and support.
Praxza — Jewellery that feels like you.